Zailab Conversations Release Notes
Updates to Zailab Conversations are deployed at regular intervals. This page contains a list of features and fixes contained in a release.
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Scoring Dashboard
26
APR 24
CONV-9688
Fixed an issue on the Assist App Live Dashboard View where some WorkTypes were not visible for services.
Bug
CONV-9686
Fixed an issue with the assist app that caused the longest waiting query to not return the longest waiting interaction.
Bug
CONV-9677
Added the ability to view matching and scoring to the Assist App.
Story
Transfer to a Transfer List
25
APR 24
CONV-9504
Added the ability to transfer a call to a transfer list from the webphone.
Story
Add Disposition details to participations
24
APR 24
CONV-9682
Added new fields to participation, which track set disposition and their details
Story
Add contact list to webphone
23
APR 24
CONV-9503
Added the ability to view and manage contacts from the webphone.
Story
DNC admin
22
APR 24
CONV-9602
DNC admin
Story
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