Zailab Conversations Release Notes
Updates to Zailab Conversations are deployed at regular intervals. This page contains a list of features and fixes contained in a release.
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OS upgrade - sip loadbalancer / rtp proxy
19
FEB 24
CONV-8437
OS upgrade on sip loadbalancers, and rtp proxies.
No downtime expected.
No impact on end user.
Story
CONV-7067
dev servers upgraded.
Story
Add the ability to transfer a chat to another agent
22
FEB 24
CONV-9625
With this feature agent can transfer chat to another agent
Story
Web Chat Widget Configuration
22
FEB 24
CONV-9611
Added ability to assign Web Chat widgets to chat flows.
Story
CONV-9610
Added Web Chat Widget configuration to Admin dashboard.
Story
Fix QA Alerts
21
FEB 24
CONV-9417
Fixed issue with creating QA score alerts
Bug
Contact Card upcaster fixes
19
FEB 24
CONV-9642
Fixed issue with editing old contact cards
Bug
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