Zailab Conversations Release Notes
Updates to Zailab Conversations are deployed at regular intervals. This page contains a list of features and fixes contained in a release.
OS upgrade - sip loadbalancer / rtp proxy
OS upgrade on sip loadbalancers, and rtp proxies.
No downtime expected.
No impact on end user.
dev servers upgraded.
Add the ability to transfer a chat to another agent
With this feature agent can transfer chat to another agent
Web Chat Widget Configuration
Added ability to assign Web Chat widgets to chat flows.
Added Web Chat Widget configuration to Admin dashboard.
Fix QA Alerts
Fixed issue with creating QA score alerts
Contact Card upcaster fixes
Fixed issue with editing old contact cards
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