Zailab Conversations Release Notes
Updates to Zailab Conversations are deployed at regular intervals. This page contains a list of features and fixes contained in a release.
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WFM - Shifts and Notifications
21
JUN 24
CONV-9713
Added an internal reference database for public holidays in the various supported regions.
Story
CONV-9695
Added email notifications for members who have been scheduled to work shifts.
Story
CONV-9692
Added the ability to schedule shift for multiple members and teams using a shift template.
Story
CONV-9568
Added sound options for Alert reminders & notifications
Story
Added sound for alerts
21
JUN 24
CONV-9437
Added sound options for Alert reminders and notifications
Story
Bugfix Connected Interactions
20
JUN 24
CONV-9745
Resolved an issue where the live interactions did not display.
Bug
Update campaign Live DB
19
JUN 24
CONV-8789
Updated campaign Live DB to cater for call outcomes (Busy, No Answer, Voicemail, Right Party Connect, Wrong Part Connect, Invalid Number )
Story
DNC Agent Contact Card
13
JUN 24
CONV-9672
Added support for adding to the do not contact list from the contact card
Story
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